Many things, but four in particular:

• Our ease of use. Association website administrators change over time and they vary tremendously in their computer experience. We design our websites to be so easy to use, virtually anyone can play the administrator role.

• Our unique two-page layout. Once you login to a CondoSites website, you're only one click away from any current content you care to view. There's no complicated navigation system, no drilling down several layers to find what you want. Every link you need is right in front of you.

• Our HOA/Condo association expertise. In addition to his expertise as a website designer, our founder, Jason King, has twice been a condo association board president, secretary, treasurer, and a supporting board member in three communities in two states, and has property management experience, as well. Our customers feel instantly at home with our websites because we build them from the user's perspective.

• Unlimited free support. Email us as often as you like for any reason, including making an appointment for a one-on-one phone support session. We never have and never will charge for personal support.

Absolutely. We support a number of communities in Canada and offer the added advantage of being familiar with many of Canada's provincial requirements for Stratas, HOAs, and Condo associations.

Yes. We're currently working with communities ranging in size from a 45-unit townhome complex to a 2,000-unit, two-tower high-rise. We even support Master Associations and Sub-Associations.

Just one senior staffer who will take care of everything from design to support, upgrades, and billing, just as a property manager does.

We have been providing websites to communities since May of 2005.

Never. You can opt to include a business directory on your site and you can upload whatever vendor advertising you care to include; but that's entirely up to you.

No. You will sign a month-to-month service agreement. If you're happy with us (and we're confident you will be), we know you'll stay with us. And if you aren't, just give us 30-days notice to cancel. It's that simple.

None whatsoever. We'll walk you through all the features and functions once your website up and running, and you'll immediately see how easy everything is to use. Down the road, if you should ever need something that requires a bit of programming, just let us know. We'll take care of it for you.

Your website will include control panels that you can use to post documents and photos, make entries to your events calendar or business directory, and add, edit and delete information from your Newsboard, and more. The control panels are extremely simple to use: anyone who can click on a check box or open a drop-down menu will be an expert in minutes. Anything that requires a little programming we'll handle from our side at no additional charge.

Watch a video showing the details of uploading documents to the website.

That depends mostly on you. Once you've completed a simple questionnaire, we can create a shell site for training purposes within a few hours. If you provide us with all the information we need to start custom-designing and pre-loading your site, we can have you up and running within a few days. Most customers need more time to pull their content together; but on our side, we can move as quickly as you wish.

You'll be entitled to unlimited e-mail support, and telephone support by appointment. We love hearing from you and will give you all the time you need for training, follow-up questions, special requests, or even tips for the property or association management. This is always at no extra charge. In fact, we encourage you to use us as a sounding board. We've got a lot of experience working with communities and can give you good feedback on any ideas you may have.

To help you even more, we regularly offer complimentary webinars on a variety of topics. We even have help documents built into the content management control panels, and helpful videos. Here's an example detailing how to upload documents.

Absolutely, and you get them for free. We'll install it automatically and let you know it's there. When you choose to use it, you can activate it on your end whenever you like.

If you have an idea or request for a new feature, let us know. We love your ideas and love implementing them to make our product better.

The domain name is portable and you can certainly take all your content with you; but the Website coding, which produces the simple interface, is our proprietary property.

A domain name is an address for a website. Ideally, it's a memorable or easy-to-spell word or phrase followed by a .com, .net, .org or other suffix--CondoSites.net, for instance. You need a domain because that is what people must type into the URL bar of their browser when they want to visit your site.

Sure. While we're on the phone with you, we'll login to our preferred registrar and search for the name you want. If it isn't available, we'll brainstorm and search alternative names with you until we find an available one you like.

It's up to you. CondoSites can purchase your domain name for you and include the registration cost and, later, renewals, within your monthly hosting and service fee. This way, your contact information is never visible to spammers or marketing companies. Should you ever cancel with us, you'll just have to reimburse us the price of the domain if we bought it for you; or, if you don't want to keep it, we'll retain the domain.

Of course. Just re-point the domain to our servers and we'll take care of the rest. If you choose to transfer the domain to our registrar and control, we'll take care of future renewals and administration for you, with a written assurance that we'll transfer the domain back to you, if you wish, should you ever choose to cancel with us.

Should you cancel your service with us, you are welcome to keep your domain. Your new domain registrar may charge you a transfer fee (approximately $20); but as long as you have been a customer of ours for at least three revenue months, we will not. If you have been with us for less than three revenue months, we may ask to be reimbursed for the price of the domain if we bought it for you, also typically under $20. Your domain will not be released if your account has a balance or is not otherwise in good standing.

We have our own server with InMotion Hosting. They've won numerous awards for their service and have been on the top ten lists for web hosts by the world's leading sources for as long as we have been a customer. They host our server in a state-of-the-art data center in Los Angeles, California.

Never. Overseeing the hosting of your website is our job.

Absolutely. CondoSites ensures that your entire website (documents, photos, databases, archives, and the most recent version of all your dynamic content) is backed up every 48-hours by our web host in Los Angeles to a cloud based storage service.

Regarding privacy: CondoSites does not and never will share or sell any of your website, Association, or community information. With your permission we may introduce you to some of our service and technology partners, if we feel you would benefit from their offerings.

Regarding security: For maximum online security, we use SSL encryption for all access to the server and sites - from back-end maintenance by our team to the end-user experience. Our server operates on the Linux/Unix operating system for greater speed and reliability. It is monitored 24/7 for any signs of unusual activity and benchmark it continuously for performance.

Sorry, but no. Our business model for working with HOAs and Condo associations is based on charging a modest monthly fee for hosting, support and service, rather than charging a single large fee for design only.

Sorry, but it wouldn't work. We've integrated our Website technology into our own Unix server. Your website would not function outside of our server environment.

Every home page is custom designed using the photos, logo, and materials you send us. The interior pages and modules use a "skin" which will also be customized using the materials you send. We implement colors, fonts and styles that compliment your community and make your website as beautiful as your community itself.

You can hire a professional photographer to take some, of course; but you'll probably find there are a number of residents within your community that are skillful at digital photography. Consider enlisting a volunteer, or running a contest (with a prize!), to get some good shots.

If you'd rather not include actual photos of your property, we can acquire stock photographs for you to give your site an attractive look without delaying launch. Ask us for more details.

If you don't want to use stock photography or actual photos of your property, we can, for an additional fee, have one of our design partners create an attractive, graphic look for your website that reflects an interesting aspect of your surroundings.

Once we have photos or graphics that you're happy with and we can effectively use, we can generally complete the design process within a few days.

As soon as your domain is registered it is submitted to the search engines. The search engines will then be able to index your publicly-accessible content (anything that doesn't require a password to access) and list your website in their results.

CondoSites websites are also optimized for easy search engine crawling and indexing.

Absolutely! Our sites are regularly tested on multiple versions of Firefox, Safari, Chrome, and Edge. CondoSites websites also work beautifully on your mobile devices and tablets.

Absolutely. Each user will register for a personal username and password. This means you don't have to worry about setting up and distributing passwords.

For communities that need email hosting, we are compatible with 3rd party host providers including Google Workspace, GoDaddy, Zoho, Pobox, FastMail, and Office 365.

Our entire service is available for a flat $65 per month (when paid annually) or $70 per month (when paid quarterly). (You can see what's included on our Features and Price page.) We do not charge any set-up fees, no contract is required, and your satisfaction is guaranteed.

Never. When you sign on with CondoSites, you're entitled to unlimited e-mail support and one-on-one telephone support by appointment. Contact us as often as you like for any reason.

Once your pre-launch website is activated, we'll bill you forward for the remainder of the year. Subsequent bills are sent 30 days in advance of the service period. Annual bills are sent on the first business day of December. Quarterly bills are sent on the first business day of March, June, September, and December. Billing is sent via email to the billing recipient of your choice, plus the primary administrator of your website - or a board member if the property manager serves as the primary administrator.

We accept all major payment methods, including business checks, and credit cards.

To avoid late charges and interest, payment is due within 25 days of the date printed on the folio. Late payments are subject to a late charge of $25.

Click here for our billing policies.

We want you to be happy. If during your post-launch first 30 days with us you're unsatisfied for any reason, we'll cheerfully refund your money. If at any point thereafter you choose not to stay with us, we'll refund the unused portion of any payment you may have made.

The amount of time we put into designing, programming and supporting our customers' websites isn't affected that much by the size of their communities, so it doesn't seem fair to charge as if it does.

Most website designers are graphic artists who work with a variety of businesses. Their knowledge of community and association needs is usually limited, and their involvement with a client generally ends when the website design is approved.

CondoSites is a full service brand that works exclusively with HOAs and condo associations. In addition to designing and keeping current with community websites, we provide everything our clients need-training, support, services, feature upgrades and, naturally, hosting--for as long as we work together.

When you consider that community volunteers to the website vary widely in their experience, and that they come and go over time, it's reassuring to know that CondoSites is the continuous thread that keeps the association's website running smoothly over time.

The administrator (community liaison) can upload, edit, change, or delete virtually all of the community website's content through a set of easy to use control panels. He or she can also assign certain user groups, such as board members, or property staff members, access to some or all of the control panels, as well.

CondoSites handles the uploading of fixed content, such as permanent graphics, external links and special design requests, that require programming.

Adding and editing content is done through your website's content management control panels. Here's a video that details uploading documents to the website. From this you'll see just how easy it is.

You can upload and store as many documents as you want in any format, including Microsoft Word and Excel, Adobe PDF, JPEG, MP3, and more. We do ask that you limit the size of the documents you upload to about 3.5 MB for easy download by your users.

If you have a document larger than 3.5 MB, we ask that you email it to us for review. We give automatic approvals for governing documents, reserve studies, and insurance binders that exceed the 3.5 MB size. All other documents we take on a case-by-case basis, and often the document just needs to be re-scanned at a more proper resolution.

Please know that due to our storage method for documents, we are unable to upload documents larger than 10,000,000 bytes (9.53 MB) in size.

They need to be no larger than 3.5 megabytes in size, and we suggest that you size them down to 800 x 600 pixels for easy viewing on the website.

To preserve the community feel of the website, we do not permit the posting of banner ads or pay-per-click ads. You can include advertising in your business directory, however; and if you have the code for coupons or display banners that directly pertain to a given ad, you can include those within the directory listing, as well.

Also, although we've never seen it happen, and are not responsible for any of the content you upload to your site, we would not knowingly allow the posting of any material that is obviously offensive to others, or that violates any laws.

We always welcome the opportunity to work with multi-property managers. Ask us about our discounts for designing and hosting websites for multiple communities.

Contact us by e-mail (there's a link at the top of the page). We'll gladly answer any questions you may have. If you would like, we can provide you with references and happy customers that you can talk to, as well.