What makes CondoSites distinctly different from your competitors? [ more ]
Many things, but four in particular:
- Our ease of use. Association website administrators change over time and they vary tremendously in their computer experience. We design our websites to be so easy to use, virtually anyone can play the administrator role.
- Our unique two-page layout. Once you login to a CondoSites website, you're only one click away from any current content you care to view. There's no complicated navigation system, no drilling down several layers to find what you want. Every link you need is right in front of you.
- Our HOA/Condo association expertise. In addition to his expertise as a website designer, our founder, Jason King, has twice been a condo association board president, secretary, treasurer, and a supporting board member in three communities in two states, and has property management experience, as well. Our customers feel instantly at home with our websites because we build them from the user's perspective.
- Unlimited free support. Email us as often as you like for any reason, including making an appointment for a one-on-one phone support session. We never have and never will charge for personal support.
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Do you work with Canadian HOAs and Condos? [ more ]
Absolutely. We support a number of communities in Canada and offer the added advantage of being familiar with many of Canada's provincial requirements for Stratas, HOAs, and Condo associations.
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Do you support HOAs and Condos of all sizes? [ more ]
Yes. We're currently working with communities ranging in size from a 45-unit townhome complex to a 2,000-unit, two-tower high-rise. We even support Master Associations and Sub-Associations.
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How many people would we be working with at CondoSites? [ more ]
Just one senior staffer who will take care of everything from design to support, upgrades, and billing, just as a property manager does.
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How long have you been in business? [ more ]
We have been providing websites to communities since May of 2005.
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Do you put advertising on our site? [ more ]
Never. You can opt to include a business directory on your site and you can upload whatever vendor advertising you care to include; but that's entirely up to you.
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Do we have to sign a long-term contract? [ more ]
No. You will sign a month-to-month service agreement. If you're happy with us (and we're confident you will be), we know you'll stay with us. And if you aren't, just give us 30-days notice to cancel. It's that simple.
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Do we need any kind of programming knowledge to use the site? [ more ]
None whatsoever. We'll walk you through all the features and functions once your website up and running, and you'll immediately see how easy everything is to use. Down the road, if you should ever need something that requires a bit of programming, just let us know. We'll take care of it for you.
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How do we update the website? [ more ]
Your website will include control panels that you can use to post documents and photos, make entries to your events calendar or business directory, and add, edit and delete information from your Newsboard, and more. The control panels are extremely simple to use: anyone who can click on a check box or open a drop-down menu will be an expert in minutes. Anything that requires a little programming we'll handle from our side at no additional charge.
Watch a video showing the details of uploading documents to the website.
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How long will it take for our website to go live? [ more ]
That depends mostly on you. Once you've completed a simple questionnaire, we can create a shell site for training purposes within a few hours. If you provide us with all the information we need to start custom-designing and pre-loading your site, we can have you up and running within a few days. Most customers need more time to pull their content together; but on our side, we can move as quickly as you wish.
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What kind of support will we get? [ more ]
You'll be entitled to unlimited e-mail support, and telephone support by appointment. We love hearing from you and will give you all the time you need for training, follow-up questions, special requests, or even tips for the property or association management. This is always at no extra charge. In fact, we encourage you to use us as a sounding board. We've got a lot of experience working with communities and can give you good feedback on any ideas you may have.
To help you even more, we regularly offer complimentary webinars on a variety of topics. We even have help documents built into the content management control panels, and helpful videos. Here's an example detailing how to upload documents.
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Do we get upgrades? [ more ]
Absolutely, and you get them for free. We'll install it automatically and let you know it's there. When you choose to use it, you can activate it on your end whenever you like.
If you have an idea or request for a new feature, let us know. We love your ideas and love implementing them to make our product better.
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If we leave CondoSites, can we take the website with us? [ more ]
The domain name is portable and you can certainly take all your content with you; but the Website coding, which produces the simple interface, is our proprietary property.
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